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Productivity & PKM Hacker News · 2020-03-01

Good ways to capture institutional knowledge inside a company

公司里的「隐性知识」到底怎么沉淀下来?

At a glance · 30-second read
  • WhoHacker News · 2020-03-01 · 547 upvotes · 213 replies
  • The askGood ways to capture institutional knowledge inside a company
  • The openingAuto-capture knowledge from Slack, GitHub and calls, with Q&A retrieval and knowledge-health checks.

What was actually said

“Successful companies institutionalize the knowledge of their employees… Young companies tend to depend on the dedication and talent of a few.”

— Hacker News · 2020-03-01 · news.ycombinator.com/item?id=22454333…

Background and pain

The pain

When people leave, knowledge leaves; nobody writes docs, and written docs are unfindable.

A buildable angle

The opening

Auto-capture knowledge from Slack, GitHub and calls, with Q&A retrieval and knowledge-health checks.

How to validate it

  1. Read the whole thread and note the recurring scenarios — repetition is the density of the need.
  2. Search existing tools around "knowledge base / internal docs" and check which single step they actually cover.
  3. Put up a one-line landing page, share it back to Hacker News, and see whether anyone asks about pricing.

Existing options

Notion, Guru, Slite, Glean

From the thread · top comments

Wouldnt the answer be: commit these dedicated, talented, key individuals to the knowledge tranfer effort, exclusively? You're trying to prepare for losing them. So, try it out! Pull them off, and assign them to a cushy knowledge transfer process. You'll more safely learn about your true dependencies & get some of the knowledge you want at the same time.

— loteck

Having a single wiki instance for your company is an awesome way to collect knowledge. You can write up operation run books, design documents, references all in an informal way.

— loukrazy

This gets out of date quickly if this is not curated in some way.

— jbn
Open the source thread

More threads on this pain

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